A template for customer journey map

To develop an approach for how business analysis information will be stored and accessed.

To determine the necessary conditions to meet the business need.

To understand the undesirable consequences of internal and external forces on the enterprise during a transition to, or in the future state, and to recommend a course of action.

To determine the factors internal to the solution that restrict the full realization of value.

To evaluate the implications of proposed changes to requirements and designs.

To understand the reasons why an enterprise needs to change some aspect of how it operates and what would be directly or indirectly affected by the change.

To determine the necessary conditions to meet the business need.

To retain requirement and design accuracy and consistency throughout and beyond the change initiative during the entire requirements lifecycle and to support the reuse of requirements and designs

To ensure stakeholders have a shared understanding of business analysis information.